FAQs

You Asked, We Listened! Find suggested answers to your frequently asked questions below. All items are Handmade by us and we’re always designing so keep looking out for our new designs. Each tie is as individual as the customer.

Q: My order hasn’t arrived yet?

A: If your order has not arrived by the estimated delivery date, we're here to help. Before getting in contact with us, have you tried:

•Checking the tracking link via your confirmation email to view the up to date tracking.

•Check your confirmation email to ensure we have the correct delivery address for your order and your contact details are up to date.

•Checking if you have an attempted delivery card from one of our carriers. Your parcel may be awaiting collection at a local Post Office or delivery depot, or you may need to arrange redelivery.

•The driver may have left your parcel somewhere safe such as with a neighbor or in your porch.

If you still can't find your parcel, please get in touch with us using the contact panel on the right hand side of the question and quote your order number.

You can get in touch with us via email on our CONTACT link or via Twitter (TYEDbydede) or Facebook(TYEDbydede).

We'll reply within twenty four to fourty eight hours and do our best to locate your parcel straightaway. 

Q: Can I amend my order?

A: We're really quick at packing your order up which means we can't make any changes once you've placed it. This includes changing the delivery option, delivery address, adding a discount or payment method.

However, you may be able to cancel your order and place a new one instead by emailing our customer care team.

Q: Can I track my order?

A: All deliveries to the US are fully trackable. We'll email you a link to your tracking information once your parcel has left our studio.

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